About this translation: This is an English translation of the Swedish original (användarvillkor). If the two differ, the Swedish version applies.
1. Agreement and age limit
These terms apply between the user and LandveX AB, corporate ID 559141-7042. For the time being Cibello is only for people aged 18 or over. By creating an account the user confirms their age and accepts these terms and the privacy policy.
2. The service
Cibello helps the user organise food, interpret selected images and receipts, and receive recipe and meal suggestions. Results may be incomplete or incorrect and must be reviewed by the user.
3. No medical or professional advice
Cibello provides inspiration and general information, not medical, dietary, allergy or other professional advice. The user is responsible for checking ingredients, allergens, portion size, shelf life, preparation and food safety. In case of illness, pregnancy, severe allergy or special needs, qualified healthcare professionals must be consulted.
4. AI and human control
An external AI service is used for the current production analysis. Cibello's own AI model is developed in parallel but may only be trained according to the consent and limitations described in the privacy policy. External AI output is never used as training ground truth. Automatic results must always be correctable by the user.
5. Voluntary training consents
Access to Cibello's core functions may not be conditioned on consent to AI improvement or image training. The choice is off by default, separate from accepting the terms, and can be changed in Profile.
6. Account and security
The user must provide correct information, protect their login and notify Cibello of suspected misuse. The account can be deleted in Profile or via the web flow.
7. Subscriptions and payment
Meal logging requires Premium.
New and existing free users purchasing Premium for the first time, subject to store eligibility, receive the 50% introductory discount for their first paid subscription month, starting on the purchase date. The regular monthly price applies from the next renewal. The store displays the actual introductory and renewal prices before purchase.
Manual pantry management, basic recipes and reminders are available without a subscription. Digital subscriptions are purchased and managed through Apple App Store or Google Play. Scanning, AI features and household sharing require a valid Premium subscription; registration includes no free scanning allowance or card-free trial. The price, period, any introductory discount, regular renewal price and cancellation terms are shown before purchase. For eligible subscribers, the introductory discount applies only to the first paid subscription month; the regular monthly price applies from the next renewal. Subscriptions renew automatically until cancelled in the relevant store. Refunds follow store rules and mandatory consumer law. Existing valid store purchases continue under their terms.
The introductory price is available once under store eligibility rules: one introduction per subscription group at Apple, and at Google for accounts that have never had a subscription in this app. A new Cibello account or a plan change does not itself grant another discount. The subscription month runs from the purchase date as defined by the store. The campaign availability window is separate and does not extend your discounted month.
The plans include 50, 100 or 200 scan images per calendar month and up to 3, 6 or 12 people respectively. Unused scans do not roll over. When the subscription ends, scanning and other paid features require valid Premium access again; there is no free monthly refill. Basic manual features remain available without a subscription.
You can turn off automatic renewal in Subscriptions at Apple or Google. Access normally continues until the end of the paid period. Uninstalling the app or deleting your Cibello account does not automatically cancel the store subscription. Contact support@cibello.app if you need help.
These terms do not limit statutory withdrawal rights or remedies for faults. Request help or a refund through the store where you purchased, or contact support@cibello.app. Accepting these terms of use does not itself waive a right of withdrawal.
Product analytics and AI training are separate, optional choices that can be withdrawn in Profile. Saying yes does not grant Premium, and saying no does not remove features included in your subscription.
8. Permitted use
The service may not be used for unlawful content, infringement, harassment, automated overload, security circumvention or attempts to extract other users' data. Cibello may restrict accounts in case of security risk or material breach of contract.
9. Availability and changes
The service is continuously developed and may be temporarily unavailable. Features may change for security, legal, quality or technical reasons. Material changes to the terms are version-numbered and require new acceptance.
10. Liability and mandatory law
LandveX AB is liable in accordance with applicable mandatory law. Nothing in these terms limits rights that cannot lawfully be waived. Swedish law applies, and a consumer may also rely on mandatory law and the competent court in their home country.
11. Contact
Support: support@cibello.app. Privacy: privacy@cibello.app.